Register as Client

1. Introduction

GREENBACKS TRADING SDN BHD ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Information You Provide

• Company name and business information
• Contact details (email, phone, address)
• Sales agent and company information
• Financial and payment information
• Trade preferences and requirements
• Communication records and correspondence

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Cookies and tracking technologies data
• Login times and frequency

3. How We Use Your Information

We use your information to:

• Provide and maintain our trading services
• Process registrations and verify client information
• Facilitate trade transactions and communications
• Maintain customer portal and account management
• Process payments and financial transactions
• Provide customer support and respond to inquiries
• Send important updates and notifications
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

4. Legal Basis for Processing

Under applicable data protection laws, we process your personal data based on:

• Contract Performance: To fulfill our services and contractual obligations
• Legitimate Interests: To operate our business, improve services, and prevent fraud
• Legal Compliance: To comply with regulatory and legal requirements
• Consent: Where you have given explicit consent for specific processing activities

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment processing and financial services
• Logistics and shipping coordination
• IT infrastructure and cloud services
• Customer support and communication platforms
• Legal and professional advisory services

5.2 Business Partners

We may share necessary information with suppliers, buyers, and other business partners to facilitate trade transactions. This sharing is limited to what is necessary for transaction completion.

5.3 Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority, or to protect our rights, property, or safety.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Secure data centers and infrastructure
• Incident response and breach notification procedures

7. Cookies and Tracking Technologies

Our website uses various types of cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can manage cookie preferences through your browser settings, but disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:

• Account Information: Duration of business relationship plus 7 years
• Transaction Records: 10 years for financial and legal compliance
• Communication Records: 3 years from last interaction
• Marketing Data: Until consent is withdrawn or 2 years of inactivity

9. Your Rights

Depending on applicable laws, you may have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Request transfer of your data to another provider
• Restriction: Request limitation of processing activities
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

10. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Binding corporate rules and certification schemes
• Your explicit consent for specific transfers

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through email or prominent website notices.

14. Contact Information

For privacy-related questions, concerns, or to exercise your rights, please contact us:

15. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.